Another summer day

Sunday was spent at Conimicut Point Park. We combed the beach for seaglass, it was plentiful.  Madeline has it sorted into jars. The plan is to save bits all summer and on some cold winter day we will bring back some sunshine by making glass jewelry. Clever girl. 

We also spent some time at the beach, an hour or so.  Alex was tired, so he sat with me on the blanket and we sang songs while the girls swam. A good day all around.   This is Alex last night.  

 WHY! Why do my videos come out sideways?  Yes, I will work on this. Meanwhile... it's a topsy turvy story.  

It's summer

It's summer. I do not think I have posted since March, since Paris. All I can say is, three children keep me busy. Very, very busy. Perhaps I will recount the last few months later-- days of school work, two vacations, lessons, housework, but for now, let's begin with the present.


Friday we took off to the little nearby town beach. It was nice to sit by the water and watch three kids get along. After not too long a stay, they began to grow bored and we decided to leave.  On the way home I was asked if we could stop at Iggy's Chowder House.  


For you non-New Englanders, chowder (or Chowda as we like to call it) is the epitome of local seafood fare.  It's simply wonderful, made from fresh local clams with potatoes and celery in a clear broth. (And don't you dare add tomato juice-- we are not manhattenites!) If you absolutely must add cream, we'll allow it... but clear chowder is the true New England standy-by.  


Iggy's is famed, acclaimed, and much revered all over our little state. So, of course I said yes. 


Actually, I said, "Yes, if the line isn't too long."   It's true, this little place is so popular the lines often wrap around the building and down the road on summer days. An hour-plus wait just to place an order is still worth it. 


Lucky us, minimal line. We got our fill of Iggy's goodness; local cream soda, chowda, clamcakes, and most unusual my kid's decided to try a BLT and loved it.  Yeah... that's my favorite sandwich.   They actually asked me if it had dressing on it.  Funny question you may think, but that's because I don't buy mayo.  My husband insisted on (gag!) Miracle Whip when we first got married. It was one of the biggest sacrifices of my marriage, but blessed be me, I let him have it.   (Steve's menu preferences would make a marvelous post- another day.) 


After Iggy's, I decided to check out the old Rocky Point Park grounds.  Rocky Point park was established in the 1840s, one of the earliest amusement parks in the country. It went out of business in the 1990s due to the greed of a few... It was a great loss for Rhode Island... you can read about it here Rocky Point. 


The city recently acquired the bay front land from developers and has at last reopened it to the public. It was a real blast from the past to walk that way again.  I told my girls lots about the old park and they, typical of them, got a little carried away imaginatively... and created a bit of Scooby-Doo spookiness about it. I guess a park that closed.......... TWENTY. YEARS. AGO. 
.... is ancient, and thereby must be haunted. Of course. 


We picked Tiger Lilies on four foot stalks which I mistakenly called Snap Dragons.  Alex would not hold them because, "I doan wanna them to bite me."  They are beautiful and they grace my kitchen right now. 


I got lots and lots of pictures. It was a great day with great kids and absolutely just what we needed after our long winter and wet, wet spring. 

Customer Service in 2011

Here is one for the record books.   My parents purchased new dishes for us as a Christmas gift.  This was wonderful for several reasons.  First, I have never had "nice" dishes, just plain old white or whatever I found at reasonable cost. Second, these matched my kitchen and we got service for 16, that meant no mix-n-match at large family dinners. After 11+ years of marriage, we had a nice table setting! Yay! 


The dishes were several hundred dollars.  I loved them-- until, after a month's use, the developed strange spiral cracks in the plates underneath the glazing. I believe this was due to faulty firing, as the dishes themselves were not cracked, just the pottery under the clear glazing. Or, perhaps it was the clear glazing itself,  as there is a ridge to them now.   In any event, they look dirty and awful. 


I am bitterly disappointed. I am certainly not able to get a new set any time soon.


I called Customer Service about this. I was told to return the dishes. By mail. 
Now these dishes came carefully wrapped and sent via freight (truck) not UPS. Two sets of 32 dishes weigh a ton!  I did not think it fair for me to pay to return this.  Also, what was I supposed to use for plates while waiting for this return?  I was also told that I could not return them to the store, as they were on online item only.  


The customer service rep said she would ask for a factory replacement, while I retained the current plates, but it could take weeks.  I have heard nothing since then.


In my frustration, I wrote a complaint on the customer review section of the store website... right under the dishes... I advised other consumers not to purchase.


Tonight, I received and email from a (plate manufacturer) representative offering to replace one set.  Apparently, the store monitors customer comments and he was put on the task to resolve this!   I wrote back explaining it was two sets, not one. And further, that I was hesitant to receive the same set.  I am hopeful he will replace all the dishes with an alternate choice. 


I am amazed. Amazed that in this modern world-- my small paragraph written on a review could muster a corporate response and an offer for mediation.   


I do believe companies are changing the way they market to us, as well as changing how they track customer satisfaction. 


I will keep you posted. 


This is what I am hopeful to receive in lieu of the damaged dinnerware: